Shipping policy
Shipping terms for the seven listed products
Products covered
These product-specific terms apply only to the seven products listed below. For these products, this section takes precedence over conflicting general shipping, return or warranty statements. Other terms continue to apply where they do not conflict with this section. These terms do not change the terms for other products or the commitments applicable to orders placed before this section takes effect.
- Riselink 1000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 500 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 2000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink Metal Optical Fiber Identifier - Basic, VFL or OPM Version
- Riselink Fiber Ribbonizing Tool - 12-Fiber or 16-Fiber Configuration
- Riselink Mini OTDR - NK3200D, NK3200F1 or NK3200F2
- Sumitomo ER-10 Replacement Electrodes — 1 Pair (2 Electrodes)
Dispatch and free shipping to the United States and Canada
Free shipping to the United States and Canada. Ships from Shenzhen, China. Orders are handed to the carrier within 3 business days after payment. Orders ship via DHL, FedEx, BEST, or Yanwen. The dispatch period is not a delivery-time guarantee.
These shipping terms apply to every offered variant of the seven listed products. Your order will be supplied in the configuration selected at checkout.
Transit time depends on the carrier, route, destination and customs clearance. The carrier used for an individual shipment may vary. This offer does not guarantee a particular carrier, express service level or arrival date.
Import duties and taxes
Free shipping does not mean that import duties, taxes or customs charges are included. Unless expressly agreed otherwise in writing, the buyer is responsible for import customs clearance and duties or taxes assessed at the destination.
Tracking and arrival issues
Tracking details are sent after dispatch. If your shipment has not arrived or tracking indicates a delivery problem, contact info@rislink.com with your order number and tracking details.
If the package shows visible damage, take photos at delivery, contact us promptly, and keep the item and its packaging for review. Report arrival issues within the 7-calendar-day reporting period in our Refund Policy.
Delivery damage and shipment insurance
For verified damage during delivery, Riselink covers reasonable, necessary return and replacement shipping costs approved by Riselink in advance. Contact us before returning the item so that we can provide shipping instructions. Handling of your verified delivery-damage claim will not depend on the outcome of a carrier insurance claim.
Full-value shipment insurance and priority replacement dispatch are not guaranteed for these seven products.
Other products and destinations
The free-shipping offer above applies only to the listed products and to delivery in the United States and Canada. For other products or destinations, refer to the applicable product shipping terms. For quotation-based products, use the shipping availability, charges and timing stated in the written quotation.
General shipping terms for other products and earlier orders
These general terms continue to apply to products outside the seven-product list and to orders placed before the product-specific terms above take effect. For later orders of the seven listed products, only general terms that do not conflict with the product-specific terms above apply.
For later orders of the seven listed products, the general 1-to-2-business-day processing period, express carrier and service list, 3-to-7-business-day transit estimate, 48-hour damage-notification deadline, full-insurance statement and priority-replacement wording below are replaced by the corresponding product-specific terms above. Other non-conflicting terms, including delivery signatures, shipment compliance and customs documentation, remain applicable.
International Shipping, Logistics & Customs Policy
Rislink delivers optical fiber test platforms, fusion splicers, and network tools to enterprise customers, telecommunications operators, and engineering contractors worldwide.
1. Carrier Partners & Transit Times
All international orders are dispatched via premier express air courier services, including DHL Express, FedEx International Priority, and UPS Worldwide.
- Order Processing: Standard stock orders are packaged, verified, and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).
- Typical Transit Times: Major global destinations (North America, Western Europe, Southeast Asia, East Asia, and Australasia) typically arrive within 3 to 7 business days following carrier pickup. Remote or regional destinations may require additional transit time.
2. Tracking & Delivery Confirmation
Upon carrier pickup and dispatch manifest generation, an automated dispatch notification containing the carrier tracking number is sent to your registered email address. High-value optical equipment shipments require a physical signature upon delivery.
3. Lithium Battery & Laser Product Compliance
Equipment containing integrated or removable rechargeable lithium-ion battery packs (e.g., handheld OTDRs, core-alignment fusion splicers, and optical power meters) is packaged and shipped in strict compliance with UN38.3, IATA Dangerous Goods Regulations (DGR), and Section II of Packing Instructions 966/967. Optical instruments containing 650nm visible fault locators are shipped in compliance with international laser safety transport standards.
4. Customs Duties, Import Taxes & Incoterms
Unless expressly agreed otherwise in a formal written quotation, international shipments are provided under DAP (Delivered at Place, Incoterms 2020):
- Rislink covers all export clearance, documentation, and air freight costs to the designated destination address.
- The consignee (buyer) is responsible for local import customs clearance, import declarations, value-added taxes (VAT/GST), and applicable customs import duties assessed by the destination authority.
- Custom commercial invoices specifying accurate HS tariff codes (e.g., 9030.40 for optical telecommunications instruments, 8515.80 for fusion splicers) and product serial numbers are provided with every shipment.
5. Freight Damage & Insurance
All air shipments are fully insured against loss or catastrophic damage during transit. If any external damage to shipping cartons is observed upon carrier handover, the recipient must record the damage with the delivery courier and notify Rislink at info@rislink.com within 48 hours to facilitate claim filing and priority replacement dispatch.