Help centre
FAQ
Comprehensive answers regarding RISLINK's dual-track purchasing paths (direct online checkout vs. formal written quotations), international air courier delivery, payment gateways (Shopify Payments credit cards and bank wire proforma invoice), warranty coverage, and optical equipment calibration.
Ordering & quotes
Why do some products show prices while others require a quote?
Products marked Buy now display an online price and can be added to your cart. Products marked Quote only do not display a price because specifications, quantity, or destination may need review. Add those items to your quote list and send a request for written pricing and terms.
How do I buy a product or request a quote?
On a Buy now product, choose the available options and use Add to cart. On a Quote only product, use Add to quote list, then open the Request a quote page and submit your destination and requirements. You can also describe your needs in the contact form.
What happens after I send a quote request?
Three steps: we review the request, we clarify specifications if needed, and we send commercial terms. You receive our reply at the email address in your request.
Is there a minimum order quantity?
We do not publish one minimum quantity for the whole catalog. Quantities for Quote only products are confirmed with the quote. For project volumes, mixed items, or special requirements, contact us before ordering.
What currency do you use?
Online prices for the United States market are shown in US dollars. Quotes are issued in US dollars by default.
Products & brands
Which brands do you carry?
The catalog currently includes instruments from Fujikura, Sumitomo, FITEL, EXFO, and Yokogawa, alongside Riselink fiber tools and components.
What product categories do you offer?
Five categories: fusion splicers, OTDR testers, fiber preparation tools, fiber components, and PON equipment.
Where can I find specifications and documentation?
Each product page lists its available specifications and documents. If a datasheet you need is not published, ask for it through the quote request or contact form.
Payment, delivery & after-sales
What payment methods do you accept?
For Buy now items, the available payment methods are displayed at checkout. For Quote only orders, payment methods and terms are confirmed in your written quote.
Which countries do you serve?
The seven products listed in our Shipping Policy are available for direct purchase with free shipping to the United States and Canada. For other products or destinations, check the product shipping information or contact us. For Quote only orders, destination and delivery terms are confirmed with your quote.
What are the delivery terms?
The seven products listed in our Shipping Policy ship from Shenzhen within 3 business days after payment, with free shipping to the United States and Canada. This is a dispatch commitment, not an arrival-date guarantee. Import duties and taxes are separate; see the Shipping Policy. For other products, delivery method, cost, and timing depend on destination and order size. For Quote only orders, these terms are confirmed in writing with the quote. For Buy now orders with project-specific delivery requirements, contact us before ordering.
What warranty and after-sales support do you provide?
The seven products listed in our Refund Policy have product-specific return and warranty terms; please read that policy before ordering. For other products, warranty coverage depends on the product and manufacturer. For Quote only items, exact terms are confirmed with the quote. For other Buy now items, contact us before purchase if the product page does not list the warranty detail you need. Our team remains reachable through the contact page after your order.
How do I contact the team?
Use the contact page or the quote form. Include product names or your quote list so we can answer precisely.
Still have questions?
Contact us