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Return and warranty terms for the seven listed products
Products covered
These product-specific terms apply only to the seven products listed below. For these products, this section takes precedence over conflicting general shipping, return or warranty statements. Other terms continue to apply where they do not conflict with this section. These terms do not change the terms for other products or the commitments applicable to orders placed before this section takes effect.
- Riselink 1000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 500 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 2000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink Metal Optical Fiber Identifier - Basic, VFL or OPM Version
- Riselink Fiber Ribbonizing Tool - 12-Fiber or 16-Fiber Configuration
- Riselink Mini OTDR - NK3200D, NK3200F1 or NK3200F2
- Sumitomo ER-10 Replacement Electrodes — 1 Pair (2 Electrodes)
Contact and delivery inspection
Contact Riselink at info@rislink.com with your order number and a description of the issue before arranging a return or service.
Please inspect your order upon delivery. Report shipping damage, a defective item, an incorrect item or missing contents to info@rislink.com within 7 calendar days of delivery. Include your order number, a description of the issue and relevant photos. Include the product, serial or batch label where available, and relevant operating records or fault messages only if the device provides them.
If the package shows visible damage, take photos at delivery and contact us promptly. Keep the item and its packaging for review, and contact us before returning anything. This reporting period does not replace any applicable product warranty or limit your statutory rights.
For a missing shipment or a tracking problem, contact us with the order number and tracking details.
Return authorization
Returns require prior written authorization and an RMA number. Contact us before shipping an item back, and follow the return address, packaging and shipping instructions provided with the authorization.
Keep the item, its packaging and supplied accessories while the issue is being reviewed. Return the items and accessories specified in the RMA instructions.
Non-defect returns and product condition
Requests for a return unrelated to a defect or a shipment problem require prior written approval. For such returns, the item must be unused and in its original condition and packaging, with the supplied accessories and applicable labels or seals intact.
These condition requirements apply to non-defect returns. Opening the package or operating the item as needed to inspect it does not automatically disqualify a report of arrival damage, a defect, an incorrect item or missing contents.
Opened consumables, custom-built products and special-order items are excluded from non-defect returns. Selecting a standard connector combination offered on a product page does not, by itself, make an order custom-built. Reports of arrival damage, defects, incorrect items or missing contents are reviewed separately.
Normal wear of electrodes and other consumables is distinct from damage, a defect present on arrival, an incorrect item or missing contents.
Product-specific warranty
For orders placed after this section takes effect, the warranty terms in this section replace the store's general 12-month equipment-warranty statement for these seven products.
Mini OTDR manufacturer warranty
For NK3200D, NK3200F1 and NK3200F2, the manufacturer warranty covers the mainboard for 3 years and the battery for 6 months, starting from the date of purchase.
The screen, ports, power supply and accessories are excluded from this component warranty. Warranty service is provided by repair.
Riselink handles warranty service requests. Contact info@rislink.com with your order number and a description of the issue to obtain return authorization and the repair shipping instructions before sending the item. Use the return address provided in the authorization.
For covered warranty repairs, the customer pays the shipping cost to send the item for repair. Riselink pays the shipping cost to return the repaired item to the customer.
This warranty-repair shipping arrangement is separate from the delivery-damage arrangements below. The component-warranty exclusions do not remove the arrival-issue reporting process or applicable statutory rights.
Riselink does not add a separate 12-month commercial warranty for these Mini OTDR models.
Other six products
Riselink does not provide an additional commercial warranty for the following six products:
- Riselink 1000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 500 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink 2000 m G.652D Single-Mode OTDR Launch Cable Box — Selectable Connector Ends
- Riselink Metal Optical Fiber Identifier - Basic, VFL or OPM Version
- Riselink Fiber Ribbonizing Tool - 12-Fiber or 16-Fiber Configuration
- Sumitomo ER-10 Replacement Electrodes — 1 Pair (2 Electrodes)
The absence of an additional commercial warranty does not exclude claims concerning arrival damage, defective goods, incorrect items or missing contents, and does not limit applicable statutory rights. Follow the delivery inspection and reporting process above.
No guaranteed service life or splice count is stated for ER-10 electrodes. Normal wear is distinct from a product defect.
Return shipping and delivery damage
For verified damage during delivery, Riselink covers reasonable, necessary return and replacement shipping costs approved by Riselink in advance. Contact us before returning the item so that we can provide shipping instructions. Handling of your verified delivery-damage claim will not depend on the outcome of a carrier insurance claim.
The customer remains responsible for shipping and insurance for an approved non-defect return. This does not remove the existing exception for a verified manufacturing defect or a shipment error by Riselink. For Mini OTDR warranty repairs, the specific shipping allocation in the warranty section above applies.
The RMA instructions will specify the applicable return arrangements.
Approved refunds
Following receipt and inspection of the returned merchandise, approved refunds are processed within 7 business days to the original payment method.
General return terms for other products and earlier orders
These general terms continue to apply to products outside the seven-product list and to orders placed before the product-specific terms above take effect. For later orders of the seven listed products, only general terms that do not conflict with the product-specific terms above apply.
For later orders of the seven listed products, the unused-condition, device-log, packaging and seal requirements below apply only to approved non-defect returns and only where appropriate to the product. The general non-returnable categories do not exclude reports of arrival damage, defects, incorrect items or missing contents. The general manufacturer-warranty coverage, exclusions and factory-service wording below are superseded by the product-specific warranty terms above. The specific Mini OTDR warranty-repair and delivery-damage shipping rules above govern their respective cases.
Return Merchandise Authorization (RMA) & Equipment Return Policy
At Rislink (operated by Riselink Technology Limited), we supply professional optical test and measurement equipment, fusion splicers, and telecommunications tools. Because optical equipment requires precise factory calibration and delicate optical alignment, returns are governed by our formal Return Merchandise Authorization (RMA) procedure.
1. Delivery Inspection Period
Please inspect all packages immediately upon arrival. Any shipping damage, transit loss, defective operation, or discrepancies in included accessories must be reported to info@rislink.com within 7 calendar days of delivery, accompanied by photographs of the outer carton, serial number labels, and relevant fault descriptions.
2. Return Eligibility & RMA Approval
Returns require prior written authorization. No returns will be accepted without a valid RMA number issued by Rislink customer support. To qualify for return and refund:
- The item must be in brand-new, unused condition with zero operating hours recorded on device internal logs.
- Equipment must be enclosed in its original manufacturer packaging, including all protective foam, carry cases, manuals, power adapters, and factory calibration certificates.
- All original serial numbers and tamper-evident warranty seals must remain intact and unaltered.
3. Non-Returnable & Exempt Items
The following categories are strictly non-returnable once dispatched:
- Consumable optical accessories (e.g., replacement electrodes, cleaver blades, lint-free wipes, connector cleaning cassettes, and alcohol pump dispensers) once packaging seals are broken.
- Custom-built optical patchcords, specialized wavelength filters, or custom-configured optical test fixtures.
- Special-order capital equipment procured specifically upon customer purchase order.
4. Manufacturer Warranty Claims
Products supplied by Rislink are covered by standard 12-month manufacturer equipment warranties against defects in materials and workmanship under normal operational use. Consumable parts and damage resulting from improper optical power exposure, electrical surges, physical drops, or unauthorized disassembly are excluded. Warranty repairs and replacements are coordinated through factory-authorized service facilities.
5. Refund & Credit Processing
Upon receipt and technical inspection of the returned merchandise at our service center, approved refunds are processed within 7 business days to the original payment method (Shopify Payments credit card or bank wire transfer). The customer is responsible for return shipping costs and insurance, unless the return is due to an authenticated factory defect or shipment error by Rislink.